Technical Assistance Software
Technical Assistance
Responding in a timely manner to requests for technical support of our customers is an important priority. The reduction of waiting times for the resolution of events is crucial to get the most from investment made with X3. The adherence to a technical assistance program gives you the speed and effectiveness of our operators who will follow you step by step in daily use of the software.
When you use the Service for Technical Assistance:
- Service related to rescue and retrieval of data
- To solve small problems related to daily use of X3
- To reinstall the software because of problems with your PC
- If you add hardware (printers, scanners, terminalini, etc..)
- To retrieve data from previous installations
- Support for updates to be downloaded on-line
- Support for generic configuration changes of the software (new stores, new orders, new cases, changing the names, etc..)
- Support for the creation of statistical models
- Support for changing the user interface
- Support for the safety of the information X3
- Assistance to the problems related to connectivity between shops reported the use of X3
Support Contract
This package allows you to receive hours of telephone support to solve your problem. Duration 1 year. All resolutions unused lose validity on expiry of the contract.
| Type of package |
Description |
|---|---|
| XH10 Support | This package allows you to receive 10 hours of telephone support to solve your problem. Duration 1 year. All resolutions unused lose validity on expiry of the contract. |
| XH20 Support | This package allows you to receive 20 hours of telephone support to solve your problem. Duration 1 year. All resolutions unused lose validity on expiry of the contract. |
| XH30 Support | This package allows you to receive 30 hours of telephone support to solve your problem. Duration 1 year. All resolutions unused lose validity on expiry of the contract. |
